The Lussolo Order Process: Crafted with Passion, Delivered with Care

Welcome to the exquisite world of Lussolo, where each piece of jewelry is not just an accessory, but a work of art. Our order process is designed to ensure that your experience with us is as luxurious and personal as the piece you choose. Here's what you can expect when you place an order with Lussolo:

Crafting to Order

Personalized Artistry

  • Personalized Artistry: At Lussolo, every item is crafted upon order. Our skilled Italian artisans, with their rich legacy of craftsmanship, will create your piece with meticulous attention to detail. This made-to-order approach allows for a personalized touch, ensuring that what you receive is uniquely yours.
  • Selecting Your Diamond: Dive into the world of choice with our diverse selection of diamonds. You have the freedom to select from a variety of sizes, cuts, and clarities. Each diamond is ethically sourced and lab-grown, ensuring both beauty and responsibility.

Crafting to Order

Custom Requests & Crafting Timeline

  • Custom Requests: Do you have a specific vision or a unique request? Add notes to your order detailing your custom requirements. Our team is dedicated to bringing your vision to life, adding a bespoke touch to your timeless piece.
  • Timeline: Crafting perfection takes time. Once you place your order, expect a creation period of two to three weeks. This timeframe allows our artisans to dedicate the care and precision required to produce a piece that meets the highest standards of quality and elegance.
  • Rigorous Inspection: Before your jewelry leaves our atelier, it undergoes a thorough quality inspection. This process ensures that every aspect of your piece, from the setting to the final polish, is flawless.


Quality, Shipping, and Presentation

  • Presentation: Your Lussolo jewelry will arrive in exquisite packaging, befitting the elegance within. Opening a Lussolo box is an experience in itself, designed to heighten the anticipation and joy of discovering your piece.
  • A Personal Touch: Inside, you’ll find not just a piece of jewelry, but a testament to sustainable luxury, complete with a certificate of authenticity and care instructions to maintain its beauty.
  • Here for You: Our commitment to you extends beyond the delivery of your piece. Should you have any inquiries or require assistance, our customer support team is readily available to ensure your complete satisfaction.


Where are Lussolo jewelry pieces made?

All Lussolo jewelry is handcrafted with precision and care in Italy by our skilled artisans. Each piece is a testament to the rich heritage of Italian craftsmanship.

What materials does Lussolo use?

Lussolo is committed to sustainability. We use ethically sourced, lab-grown diamonds and recycled precious metals in all our jewelry, ensuring each piece is both beautiful and responsible.

How long does it take to craft a Lussolo piece?

Custom pieces typically take two to four weeks to craft, as they are made to order. This timeframe allows our artisans to ensure the highest quality. Once the piece is ready, it is shipped to you with insured delivery.

Can I request a specific design for my jewelry?

Absolutely! Lussolo specializes in bespoke jewelry. You can submit your design ideas, and our artisans will work with you to bring your vision to life.

How do I determine my ring size?

You can use our online sizing guide to find your perfect fit. If you're between sizes, we recommend choosing the larger size for comfort.

What is your return policy?

We strive for complete satisfaction with every Lussolo piece. Lussolo orders are guaranteed with a 30 day return and exchange policy for non-bespoke orders. Please refer to our return policy for detailed information.

Do you offer international shipping?

Yes, Lussolo offers insured international shipping. Additional duty charges and delivery times may vary depending on your location.

Is my purchase from Lussolo environmentally friendly?

Yes, sustainability is at the core of our ethos. Our use of lab-grown diamonds and recycled materials ensures that your purchase is environmentally conscious.